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Kurt's avatar

Great round up in another busy week. Thank you.

Leo Frontier Research's avatar

Conrad, the consumer business you describe makes me want to test a booking that needs changing. If Muse can handle the alteration as smoothly as the original purchase, that gives the customer a reason to return. It could also matter to the economics: a transaction fee goes less far if a person has to untangle the awkward cases. Repeat use and the cost of those exceptions would tell us quite a lot together.

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